Will there be a way to positively identify incoming calls, texts or emails sent out by the city using the DickinsonALERT system?

In order to avoid overloading call takers during an emergency incident or event, the caller ID number for calls generated by the DickinsonALERT service may be a generic number not associated with any department. This is to avoid a large number of return calls when someone is unable to answer the call sent out.  In addition, every voice message will begin with the same standard announcement: “DickinsonALERT, Hello this is the Dickinson Office of Emergency Management calling with an important message.” Email and Text alerts will begin with DickinsonALERT, followed by the incident information being distributed.  The message content will follow this standard introduction.


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1. What is the DickinsonALERT service?
2. How does the service work?
3. What types of messages are sent using this service?
4. Does the DickinsonALERT service replace other systems that have been used to provide time-sensitive information to residents?
5. Is my telephone number included in the notification database?
6. May I use a cell phone number as my notification database listing?
7. What precautions are being taken to protect personal information?
8. Will there be a way to positively identify incoming calls, texts or emails sent out by the city using the DickinsonALERT system?
9. Will the DickinsonALERT service work if I have a call screening system on my phone?
10. If I am a non-resident home or condominium owner, what phone should be listed in the notification database?